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Hey there. I need to create a new issue report on Spryker support but it's asking me to login. I can

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U037352P4DQ
U037352P4DQ Posts: 3 🧑🏻‍🚀 - Cadet

Hey there. I need to create a new issue report on Spryker support but it's asking me to login. I can't find the registration form. How can I report something?

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  • Bruno Zamorano
    Bruno Zamorano Support & Cloud Operations @Spryker Sprykee Posts: 36 🧑🏻‍🚀 - Cadet
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    Hi @U037352P4DQ you can request access here. Also we have the channel where you can ask 🙂

  • U037352P4DQ
    U037352P4DQ Posts: 3 🧑🏻‍🚀 - Cadet
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    Hi Bruno, thanks. I'm a bit confused by support_external though. It seems like the description says exactly the opposite: "This is a slack channel to give feedback to Spryker Support. Please do not use this channel for support requests.". Or what you mean by "where you can ask"?

  • Bruno Zamorano
    Bruno Zamorano Support & Cloud Operations @Spryker Sprykee Posts: 36 🧑🏻‍🚀 - Cadet
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    I meant that this channel is to ask for access to the ticket creation platform and feedback on the process. But not to inquire about the tickets created. Communication of the request is limited to emails.

  • U037352P4DQ
    U037352P4DQ Posts: 3 🧑🏻‍🚀 - Cadet
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    Understood. Thanks