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FYI clicking any of the get cert buttons results in 404

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U01D3N9FPT2
U01D3N9FPT2 Posts: 14 🧑🏻‍🚀 - Cadet

FYI clicking any of the get cert buttons results in 404

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  • Thomas Lehner
    Thomas Lehner Support Engineer @ Spryker Posts: 289 🏛 - Council (mod)
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    hey @U01D3N9FPT2 thanks for bringing this up. Let me clarify

  • U01D3N9FPT2
    U01D3N9FPT2 Posts: 14 🧑🏻‍🚀 - Cadet
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    note: the email contains the correct link

  • Thomas Lehner
    Thomas Lehner Support Engineer @ Spryker Posts: 289 🏛 - Council (mod)
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    Thanks for the update. Our academy team will take care of this asap. You were able to obtain your certificate from the email link, correct?

  • U01D3N9FPT2
    U01D3N9FPT2 Posts: 14 🧑🏻‍🚀 - Cadet
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    yes, also it is in the email as attachment as well, so really no prob 🙂

  • Thomas Lehner
    Thomas Lehner Support Engineer @ Spryker Posts: 289 🏛 - Council (mod)
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    ok, great 🙂

  • U01D3N9FPT2
    U01D3N9FPT2 Posts: 14 🧑🏻‍🚀 - Cadet
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    after opening it from the email now the button on the bootcamp page working as well (maybe it just took some time to get the link ready 🙂 )

  • Thomas Lehner
    Thomas Lehner Support Engineer @ Spryker Posts: 289 🏛 - Council (mod)
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    possibly 🤔 we will get to the bottom of it

  • U01D3N9FPT2
    U01D3N9FPT2 Posts: 14 🧑🏻‍🚀 - Cadet
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    FYI @U01C1TABT0V had the same problem, so it is not unique to me 🙂

  • U01C1TABT0V
    U01C1TABT0V Posts: 61 🧑🏻‍🚀 - Cadet
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    👌

  • U01C1TABT0V
    U01C1TABT0V Posts: 61 🧑🏻‍🚀 - Cadet
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    the button from the email doesn't work for me, then I need to manually copy the link below it to see my cert

  • U01C1TABT0V
    U01C1TABT0V Posts: 61 🧑🏻‍🚀 - Cadet
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    another thing: the email was in my Spam @tom.lehner

  • Thomas Lehner
    Thomas Lehner Support Engineer @ Spryker Posts: 289 🏛 - Council (mod)
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    Thanks @U01C1TABT0V I will forward this to the academy team

  • U01C1TABT0V
    U01C1TABT0V Posts: 61 🧑🏻‍🚀 - Cadet
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    yw

  • Thomas Lehner
    Thomas Lehner Support Engineer @ Spryker Posts: 289 🏛 - Council (mod)
    edited October 2020
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    Quick update. We suspect this is a integration issue between our training platform and accredible. So far we were not able to reproduce the issue and it seems to be a race condition, as we could not reproduce it. Unfortunately, its hard to reproduce in general, but we will keep on it. Regarding the spam issue: not much we can do about on that front, i am afraid, as accredible is doing most of the work here. It is fine in most cases, however, from time to time those emails will go to spam for some people

  • UMT6U55RD
    UMT6U55RD Posts: 8 🧑🏻‍🚀 - Cadet
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    @tom.lehner I had the same "issue" lsat night. Link was going to 404. Email is just working fine.

  • Thomas Lehner
    Thomas Lehner Support Engineer @ Spryker Posts: 289 🏛 - Council (mod)
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    @UMT6U55RD Did you receive and click on the link relatively "fast" after completing the course? We suspect something like a race condition being at play here, since we cannot reproduce.

  • UMT6U55RD
    UMT6U55RD Posts: 8 🧑🏻‍🚀 - Cadet
    edited November 2020
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    yes. clicked the link on the page directly after finishing the exam. clikced the link on the email this morning, so cannot tell if that would have worked.

  • Thomas Lehner
    Thomas Lehner Support Engineer @ Spryker Posts: 289 🏛 - Council (mod)
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    That might be the problem. I will check with the team, whether there is something we can do, but i am afraid there is little. We will contact the vendor that makes the certificates though, so that they are aware. Thanks for reporting