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Order Confirmation Mail Notification

manish.gangola Posts: 6 🧑🏻‍🚀 - Cadet
edited August 2023 in Spryker Development

Hi All,
I'm facing an issue related to order mails. I'm receiving
account related mails, like customer registration and forgot password.
But, I'm unable to receive any mails for order processing, not even for
order creation. Can anyone help me out?


  • fsmeier
    fsmeier Senior Software Engineer & Developer Enablement Advocate Sprykee Posts: 1,018 ⚖️ - Guardians (admin)


    this can have several reasons. Have you already checked the states of the order-items in your order from the Back Office? Is the scheduler running?

    All the best,


  • manish.gangola
    manish.gangola Posts: 6 🧑🏻‍🚀 - Cadet

    How to manage or check these reasons?
    Can you please refer any documentation or video link reference to setup such process to send order confirmation mail?

    I got to know there is a class "Spryker\Zed\Oms\Communication\Plugin\Oms\Command\SendOrderConfirmationPlugin" responsible to send emails defined in "Pyz\Zed\Oms\OmsDependencyProvider" class.

    But, if you can share any reference using which I can put conditions or setup OMS workflow to send this email, it will be very helpful.

  • manish.gangola
    manish.gangola Posts: 6 🧑🏻‍🚀 - Cadet

    I've managed to fix that. I was missing the event entry on OMS to run SendConfirmationEmail.