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Howdy folks, I'm having an issue with the AWS setup for one of our clients. I went to

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U01T075RRHD
U01T075RRHD Posts: 118 🧑🏻‍🚀 - Cadet
edited August 2021 in Help

Howdy folks, I'm having an issue with the AWS setup for one of our clients. I went to https://spryker.force.com to file a Hosting Change Request but it requires me to log in. Since I don't have an account and it seems impossible for me to find a sign-up form I would really appreciate some help with that. Does anyone know how to do it? Thanks in advance

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  • Thomas Lehner
    Thomas Lehner Support Engineer @ Spryker Posts: 289 🏛 - Council (mod)
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    Good evening

  • Thomas Lehner
    Thomas Lehner Support Engineer @ Spryker Posts: 289 🏛 - Council (mod)
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    since you are a partner, you should have access to the partner portal, were you have the same functionality

  • Thomas Lehner
    Thomas Lehner Support Engineer @ Spryker Posts: 289 🏛 - Council (mod)
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    @U01T075RRHD you can DM me if you want to know what account is set up for you

  • U01T075RRHD
    U01T075RRHD Posts: 118 🧑🏻‍🚀 - Cadet
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    Thanks for the late night response. I really appreciate your help. I'll try to figure that out tomorrow morning and would get back to you directly in case I still have issues. Would that be okay with you?

  • Thomas Lehner
    Thomas Lehner Support Engineer @ Spryker Posts: 289 🏛 - Council (mod)
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    sure thing

  • U01T075RRHD
    U01T075RRHD Posts: 118 🧑🏻‍🚀 - Cadet
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    Perfect, thanks

  • Thomas Lehner
    Thomas Lehner Support Engineer @ Spryker Posts: 289 🏛 - Council (mod)
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    If this turns out be urgent or priorities change, you can still use the request form, even though the description will tell you otherwise 🙂 but hosting change requests are generally now behind login for security reasons

  • U01T075RRHD
    U01T075RRHD Posts: 118 🧑🏻‍🚀 - Cadet
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    Fortunately for me, it is not urgent and it can wait until tomorrow